At Full Curve Bra Sales, we’re committed to making your lingerie shopping experience as smooth and satisfying as our perfectly fitting bras. Below you’ll find all the details about our shipping options and hassle-free returns process.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable courier services to ensure your delicate lingerie arrives safely.

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

  • Standard Shipping (£12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after dispatch
  • Free Shipping – via EMS (for orders over £50)
    • Delivery within 15-25 business days after dispatch

Our Easy Returns & Exchange Process

We want you to love every piece you order from us. If something isn’t quite right, we offer a straightforward returns and exchange policy within 15 days of receiving your order.

Important Note on Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on knickers unless they arrive defective or incorrect. All other products (balcony bras, bralettes, full cup bras, and swimwear) are eligible for returns if conditions are met.

Return Conditions

To be eligible for return or exchange, items must be:

  • Unworn and unwashed
  • In original packaging with all tags attached
  • In resalable condition

How to Initiate a Return or Exchange

  1. Contact us within 15 days of receiving your order at [email protected] with:
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return/exchange
    • For exchanges: your preferred size/color (subject to availability)
  2. We’ll email you a Return Authorization Number and shipping instructions within 2 business days.
  3. Pack your return securely in the original packaging with all tags included.
  4. Ship your return to our address using a trackable service (we recommend keeping your shipping receipt):
    Full Curve Bra Sales
    Returns Department
    82 Monaghan St
    Newry, GB CH2U 2UE

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • For exchanges, we’ll cover the cost of shipping your new item back to you.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days.
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Please allow 5-10 business days for the refund to appear in your account, depending on your bank/payment provider.
  • Original shipping fees are non-refundable.

Exchange Process

  • We’ll process your exchange as soon as we receive your return.
  • If your requested exchange item is unavailable, we’ll contact you to discuss alternatives or issue a refund.
  • Exchange items will be shipped via your original shipping method (standard or free shipping).

Need Help?

Our lingerie experts are happy to assist with any questions about returns, exchanges, or finding your perfect fit. Contact us at [email protected].